Applies to everyone

Refund Policy

Our straightforward approach to refunds and credits.

Last updated · June 7, 2026

Who this applies to

When money comes back, and the deadlines that apply.

We want you to be thrilled with Peak+. This Refund Policy explains when refunds are available and how to request one.

1. Monthly Subscriptions

Monthly subscription fees (Ascend, Momentum, Peak+) are billed in advance and are generally non-refundable once a billing cycle has begun. You may cancel at any time to avoid the next billing cycle.

2. 7-Day Satisfaction Window

For first-time subscribers, if you are not satisfied within the first 7 days of your initial subscription and we have not yet delivered substantial work product, we will issue a full refund of your first month's fee upon written request to billing@peakplus.pro.

3. Project-Based Work

Custom projects (branding, automation builds, content production) require a non-refundable deposit to reserve capacity. Remaining payments tied to milestones are refundable only for work not yet started.

4. Failed Service Delivery

If we fail to deliver the agreed scope within the contracted timeframe due solely to our fault, we will, at our discretion, complete the work, issue service credits, or refund the affected portion of fees.

5. Third-Party Costs

Ad spend, software licenses, stock media, and other third-party costs paid on your behalf are non-refundable once committed to the vendor.

6. Chargebacks

Please contact us before initiating a chargeback — most disputes can be resolved within 48 hours. Unauthorized chargebacks may result in suspension of services and collection of outstanding balances.

7. How to Request a Refund

Email billing@peakplus.pro with your name, order or subscription ID, and a brief description of your request. We respond to all refund requests within 3 business days.

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